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© Oslo universitetssykehus HF | Besøksadresse: Kirkeveien 166 (Ullevål) | Postadresse: 0407 Oslo
Sentralbord: 02770 | postmottak@uus.no | Redaktør: Gro Warholm
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Welcome to our hospital
We would like to welcome you to Ullevaal University Hospital where you can be assured of the best treatment and nursing. We are proud of our competence, and we want you to benefit from this during your stay. This hospital attaches high importance to research, training and further education to ensure that we are always able to provide the best treatment available. The services we offer will be adapted to meet your requirements as a patient, and all our health care is to be efficient and of high quality. It is important to us that you, as a patient of Ullevaal University Hospital feel that you are in good hands and are treated with respect and dignity. Yours sincerely,Tove Strand Ullevaal University Hospital Ullevaal University Hospital is a highly specialized hospital with many different functions. It is our aim to have the shortest possible waiting time. Our staff will provide you with whatever information you require. The hospital runs many residency training programmes for the different groups engaged in health care. This applies to both basic training and specialist training programmes. Medical education programmes extend to all employees at the hospital. This contributes towards ensuring the best possible treatment of patients. Medical examinations are also held at the hospital with patients present. This can be instructive for patients, but naturally patients have the right to refrain from such participation should they wish. Different types of research are carried out at the hospital. All research projects are approved by an Ethics Committee. Patients may refuse to participate in research programmes. Outpatients clinic The outpatients clinic carries out examinations, simple treatment of patients, medical checks and issues medical reports. Medical consultations are usually of short duration. It is useful to be prepared so that you can ask questions about your health when you visit the clinic. Your appointment with the doctor can be best utilized when you are prepared. You should therefore make a note of the questions you wish to ask before you arrive. You must pay a patient's charge, unless you have been admitted to the patients' hotel or have a patient charge exemption certificate. Day surgery Certain operations are performed without the necessity of admitting the patient to hospital. You are given information on what takes place in advance at the outpatients' department. You must inform the department of any infection you have contracted prior to your appointment. When you receive day surgery treatment, you will usually require the assistance of a family member when leaving for home and you should have someone staying with you during the first 24 hours at home. You will be given the telephone number of the ward that has your medical records, and you can call at any time, day or night, if you are uncertain of anything or in the case of any unexpected occurrences. You may also return to the hospital if necessary. Should you contract an infection during the first three weeks after treatment, you should contact your physician at the hospital. Day patients When you are being treated as a day patient, you stay in hospital most of the day, go home in the afternoon and stay at home at night. This treatment is for those patients who do not need to stay in hospital 24 hours a day. Planned admittance When you are admitted to hospital, bring your toilet requisites and some clothes you can wear when you are not in bed. Slippers or comfortable indoor shoes are also useful. Do not bring large amounts of money or jewellery. The hospital is not responsible for possessions that are not deposited. You will not normally take your own medicines while in hospital, but bring them with you so that we can register the medicines you use. When you are admitted, you will be informed of the names of the doctor and nurse who are responsible for you. All departments have routines for doctor's rounds, visiting hours and meal times. The individual department will provide this information. All departments have telephones for the use of patients. Some departments have coin-operated payphones so it is a good idea to bring some change with you. Other departments have telephones in the rooms, and to call from these you will need a telephone card. Mobile telephones must not be used indoors. If your condition permits, you may be given leave of absence during your stay. When you are discharged from hospital, the physician will prepare a case summary, which will be sent to the doctor who admitted you to hospital and to your regular doctor. Travel expenses to and from the hospital are reimbursable by the National Insurance Office according to fixed rates. No reimbursement is made for travel expenses in connection with leave of absence. Next-of-kin We welcome next-of-kin to Ullevaal University Hospital. Some patients have a greater requirement than others to be together with their family, and you should make an agreement with the ward if you would like to have visitors outside visiting hours. All hospital employees have a duty of confidentiality. Patient's rights in general It is the aim of Ullevaal University Hospital that all our patients and their next-of-kin shall be well looked after and shall have confidence in the hospital. All contact with patients and next-of-kin shall be professional and shall be characterized by respect and care. All medical treatment is to be safe and justifiable. Choice of hospital In Norway, patients may now be admitted to the hospital of their choice. For more information about this scheme, please call freephone 800 41 004 or visit the website: http://www.sykehusvalg.net Patient agreement The main rule is that all hospital treatment is voluntary, and as a patient you must give your agreement before treatment can start. Patient agreement requires that the patient has been given sufficient information. A patient's agreement to treatment may be withdrawn. If the patient agrees, or if indicated by the situation, the patient's next-of-kin shall be given information on the patient's health and the medical assistance that will be given. In emergency situations where it is not possible to obtain the patient's agreement, medical personnel shall with certain exceptions provide treatment without a patient's agreement. Basically, medical personnel are under obligation to provide first-aid. However, a patient may refuse medical attention in special situations. Information and participation You will be given information on your medical condition, diagnosis and treatment. As a patient you are entitled to information on possible methods of treatment, and the duration and scope of the treatment. In addition, you will be informed of any possible complications or side-effects. You have the right to participate in the appraisal of relevant forms of treatment. Information will not be given against your express will, unless this is necessary in order to prevent any harmful effects from the treatment, or if provided by law. Apart from the medical personnel who examine you or give you treatment, you may decide who may be present or not. Duty of confidentialityAll medical personnel have a duty of confidentiality concerning patients' health, disease, treatment and other personal information. However, information may be given to other medical personnel who participate in the treatment. Patients may give permission for the duty of confidentiality to be set aside. Medical records and access to medical records Medical records are kept for all patients. Medical records contain information on diagnosis, the progression of the illness, treatment, information provided and other matters that can be of importance. All information in medical records is subject to confidentiality. Strict rules apply to the handling and filing of medical records. You have the right to read your medical records and everything they contain. You are entitled to an explanation of technical terms and other matters of importance for understanding the contents of the records. If you are of the opinion that the records contain incorrect or inadequate information, you may demand that this be corrected or deleted. You have the right to a copy of your records. Next-of-kin have right of access to medical records following the death of a patient unless there are special reasons for withholding the records. Genetic examinations This type of examination is carried out in order to evaluate the risk of disease in the future. Written agreement to the examination must be given in advance, and the doctor will provide comprehensive information. Donation of organs You may consent to the removal of organs or other biological tissue for use in the treatment of others provided this does not involve a risk to the life and health of the person donating the organ/tissue. Organs from deceased persons may be used when the deceased person or the next-of-kin have consented to this. Removal of organs may also take place even if consent has not been given provided the deceased's next-of-kin have not stated that they are opposed to this or that the removal must be assumed to contravene against the faith of the deceased or the next-of-kin. Whenever possible, the next-of-kin of the deceased person shall be informed of the death prior to removal. Autopsy For medical reasons, it may be desirable to carry out an autopsy of persons who have died at the hospital or who are dead when brought to the hospital. Autopsies are not carried out if the deceased or the next-of-kin are opposed to this or if there is reason to assume that an autopsy would contravene against the faith of the deceased or the next-of-kin, or if there are other special reasons. An autopsy may be performed when it is necessary to find the cause of death for special reasons. Autopsies may not take place before the next-of-kin have been informed of the death, and an autopsy shall be performed in an ethically justifiable manner, showing respect for the deceased. Feedback Should you be dissatisfied with the treatment you have been given or the follow-up you received from the hospital, you should take this up directly with the department in question. Should you wish to inform us of how you experienced your stay at the hospital, whether good or bad, in writing, we would appreciate receiving this type of feedback. All departments have a quality assurance committee that works to improve the department's services. Your report will be sent to the director of the department where you have been a patient. Mental health The Control Board has the main responsibility for reviewing and inspecting decisions concerning compulsory treatment of mentally ill patients. With the exception of decisions concerning compulsory treatment that may be appealed to the Board of Health (previously the County Medical Officer) the Control Board is the main appellate body in the mental health care sector. Information is available at the place of treatment. The Patients' Ombudsman The Patients' Ombudsman can provide information and guidance for patients wishing to lodge appeals. The Patients' Ombudsman shall act on behalf of patients and shall ensure that all legal safeguards are observed. The Patients' Ombudsman shall provide information on health services and patients' rights, and shall assist patients with appeals or represent the patients in relation to the health services. The Norwegian Board of Health The County Division of the Board of Health is the supervisory authority for the hospital (previously the County Medical Officer). You have the right to have your case re-examined if you are dissatisfied. Compensation schemes The Norwegian system of compensation for patients (NPE) is a compensation scheme for patients who have suffered injury in connection with treatment in the public health sector. Claims for compensation to NPE must be submitted on a special form. NPE have their own information brochure. There is a separate compensation scheme, the Medicines Insurance Pool, for persons injured from the use of medicines. This scheme is managed by NPE. The Patients' Hotel Ullevaal Hotell is a service provided by Ullevaal University Hospital for patients and next-of-kin. The hotel is owned by the hospital, but the daily operation of the hotel is handled by Eurest AS. The hotel comprises 147 rooms on 8 floors. All rooms are en suite and have television, telephone, refrigerator and safety alarm. Some rooms are adapted to accommodate disabled persons, and there are also several family rooms. In the basement area there is a baggage room, a playroom and a guest laundry with washing machines and tumble driers. The Peer Support Scheme The Peer Support Scheme is an organized interaction between people in the same situation. A peer has the advantage of having firsthand knowledge of the other person's difficulties and can therefore provide support and guidance to others in the same situation based on own experience. For more information on the Peer Support Scheme, please enquire at your ward or at the Library Services Centre at Ullevaal University Hospital. Reservations - patients The ward where you will be treated will reserve your room at the hotel. The hospital covers the cost of overnight stays and four meals per day. If the ward is of the opinion that you should have a member of your family or a companion with you, the hospital will also cover the costs for this person. Patients reserving rooms at the hotel themselves must pay their own expenses. Post-natal Reservations of hotel rooms for mothers and newly born babies are made by the maternity ward. The midwife decides when and if you can be moved to the Post-Natal Department at the hotel. For next-of-kin and other guestsNext-of-kin and other guests should contact the hotel directly to make reservations. When making reservations, next-of-kin must state the name of the patient and at which department at the hospital the patient is receiving treatment. E-mail: ulleval. hotell@eurest.no Tel.: +47 21 60 36 00 Telefax: +47 21 60 36 01 Children have special requirements and rights By establishing good cooperation with parents or guardians concerning information to the child and other matters, we contribute towards security, providing a good basis for treatment. When a child must be admitted to hospital Patients below the age of 18 have the right to have parents or others with parental responsibility with them while they are in hospital. The National Insurance Office covers travelling expenses for the child and those accompanying the child at ruling tariff rates upon admittance to and discharge from hospital. Children between the ages of 12 and 16 participate in discussions concerning their own health and treatment, but it is the parents or guardians who make decisions. With regard to sterilisation and transplants, the age of majority is fixed at 18 years. Children have the right to information concerning their condition and the treatment they receive. This information is adapted to suit the degree of maturity in the child. 16-year olds are considered to have reached maturity with regard to their own health and treatment, and the patient may demand that parents are not informed. However, information that is necessary in order to fulfil responsibility as a parent shall be given to parents or others having parental responsibility when the patient has not yet reached the age of 18 years. Children have the right to continue their education and to be activated during their stay in hospital. Parents right to leave of absence and pay
The Library Services Centre ("Læresenteret") At the Library Services Centre patients and next-of-kin can obtain assistance in finding information on health and disease. You will find the appropriate books, periodicals, audio-books, videos, pamphlets and brochures. The Centre also has a number of PCs with Internet connection where you may search for information. Courses for patients and next-of-kin, organized by the hospital, are also held at the Centre. The previous patient library is now integrated into the Centre, and has an ambulatory service in certain departments. Long-term patients may also borrow art. The Library Services Centre is on the same floor as the lobby in Ullevaal Hotel. Opening hours: Mondays, Wednesdays and Fridays: 8.30 am – 4.00 pm Tel.: + 47 (230) 15140 Interpreter service Foreign language speaking patients and patients with impaired hearing will have access to an interpreter service while at the hospital, when being admitted or in the outpatients department. The interpreter service is free. When an interpreter is required, the department should be contacted prior to admission. Information telephone +47 22 11 90 90Ullevaal University Hospital has an information telephone: Tel.: +47 22 11 90 90 (Serviced from 9.00 am - 3.00 pm). A word of advice The hospital covers a large area so allow plenty of time to find your destination. How to reach the hospital by bus and tram: Bus number. 20, 28, 39, 335 and 363 stop outside the main gate. The tram stop for trams number. 11, 17 and 18 and for bus Number. 22 and 25 is in Sognsveien. Parking: There are parking areas close to the different departments with pay and display machines. Due to the large number of patients, visitors and employees, we request patients not to bring cars when they are admitted to hospital.
Services Pharmacy Opening hours: (During the summer months the pharmacy closes at 4.00 pm on weekdays) Shop Opening hours: Taxis There is a taxi rank to the left inside the main gate. Hairdresser Indigo hairdresser is located at the shopping centre. Tel.: 22 60 67 44 Skin care/pedicure Clinique Matis Ullevaal is located at the shopping centre. Tel.: 22 69 20 85 Canteens Canteen in the Geriatric Department Canteen in "Sentralblokken" (the Central Building) Canteen in the "Søsterhjemmet" (the Nurses Home) Kiosks There is a kiosk just inside the main entrance (Sentralblokken) Opening hours: 8.00 am - 7.30 pm (Mondays-Fridays) Cash dispenser Situated in "Sentralblokken" (the Central Building). Museum The hospital has its own museum situated behind "Midtblokken" (the Middle Building). Opening hours: 12.00 noon - 3.00 pm (Tuesday and Thursday) Ullevaal University Hospital Visiting address: Kirkeveien 166 Publiseringsdato: 14.01.2005. Sist endret: 11.01.2006. |
